Return & Refund Policy

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure you receive a full refund.

Return Guidelines:

1. If you are not entirely satisfied with your purchase, please contact us within 14 days of receiving your order.

2. Full Refund: We will provide you with a complete refund for the returned item. Please note that the item must be returned in its original packaging and in the same condition as when you received it.

3. Return Process:

  • Contact our customer service team at support@totinnovations.co to initiate the return.
  • We will provide you with a return authorization and instructions on how to return the item.
  • Package the item securely in its original packaging.
  • Ship the item back to us using the provided return label.

    Refund Process: Once we receive the returned item and verify its condition, we will process your refund. The refund will be credited to your original method of payment within 7-10 business days.

    If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help and ensure your complete satisfaction.

    Damages and Issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Non-returnable Item(s)

    1. User Error: We do not offer refunds or exchanges for items that are damaged or broken due to user error. This includes, but is not limited to, improper use, accidental damage, or failure to follow the provided instructions and guidelines.

    2. Inspection: All returned items will be inspected upon receipt. If it is determined that the item has been damaged due to user error, the return will not be accepted, and no refund or exchange will be issued.

    3. Examples of User Error:

    • Misuse or abuse of the product
    • Damage caused by attempting repairs or modifications
    • Improper installation or setup
    • Failure to follow the operating instructions